Privacy Policy

Starfish Debt Consultants ("we", "us", or "our") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) of the Republic of South Africa and, where applicable, the General Data Protection Regulation (GDPR) for visitors based in the European Union.

1. Practice Information

Starfish Debt Consultants
29 Golf Course Road, Sybrand Park
Cape Town, 7700, the Republic of South Africa
Telephone: (021) 753 2692
Email: queries@starfishdc.co.za

2. Information We Collect

We may collect and process the following categories of personal information:

• Contact information (such as name, email address, telephone number).
• Information you provide through enquiries, appointment requests or other communication.
• Technical information including IP address, browser type, device information and usage data.
• Marketing preferences and communication choices.
• Any other information voluntarily submitted via forms, email or other communication channels.

3. How We Collect Information

Personal information is collected directly from you when you complete a contact form, request a consultation, contact us, or engage with our services. We may also collect certain technical data automatically through cookies and analytics tools when you browse our website.

4. Purpose of Processing

We process personal information for the following purposes:

• To respond to enquiries and provide our services.
• To manage client relationships, appointments and follow-up.
• To improve our website and the experience of those who use it.
• For marketing and remarketing purposes, where lawful.
• To maintain the security and integrity of our website.
• To comply with legal, regulatory or professional obligations.

5. Lawful Basis for Processing

We process personal information on one or more of the following bases: your consent, the performance of a service or contract you have requested, our legitimate business interests, or the need to comply with a legal obligation.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyse traffic and support marketing efforts. You may adjust your browser settings to refuse cookies; however, certain website features may be affected.

7. Google Services (Analytics, Tag Manager & reCAPTCHA)

We use Google services on this website, including Google Analytics (via Google Tag Manager) and Google reCAPTCHA.

Google reCAPTCHA is used to protect our website from spam and automated abuse. reCAPTCHA may collect information such as IP address, browser characteristics and user interaction data. Google acts as a data processor for reCAPTCHA data and processes that information solely on our behalf under the Google Cloud Data Processing Addendum. Starfish Debt Consultants remains the data controller for this data.

Where Google Ads remarketing is in use, third-party vendors including Google may serve advertisements based on prior visits to our website. You may manage advertising preferences through your Google account or browser settings.

8. Sharing of Personal Information

We do not sell personal information. We may share personal information with trusted service providers — including hosting providers, email-delivery providers and analytics platforms — who process information on our behalf and under appropriate data-protection agreements. We may also disclose personal information where required by law or to protect our legal rights.

9. Data Security

We implement appropriate technical and organisational measures to safeguard personal information against unauthorised access, loss, misuse or alteration. However, no method of electronic transmission or storage is completely secure.

10. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law and our professional record-keeping obligations.

11. Your Rights

In accordance with POPIA and, where applicable, the GDPR, you may have the right to request access to, correction of, or deletion of your personal information. You may also object to certain processing activities or withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details provided below.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised effective date.

14. Contact Information

If you have any questions about this Privacy Policy or how we process your personal information, please contact us at:

Email: queries@starfishdc.co.za
Telephone: (021) 753 2692